Terms & Conditions

Delivery, Returns & Payments

The following terms and conditions apply to the use of this website at www.zoeandmorgan.com by accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Delivery Information

We’re delighted you’re ordering with us.
We will dispatch your order as soon as possible.

For NZ deliveries, allow two working days for delivery in the North Island and three working days in the South Island. International delivery time varies depending on the country but usually takes between 3-10 working days.

Please be aware that all deliveries will require a signature – so bear this in mind when giving your delivery address (home or work).

RegionDelivery ScheduleAll Prices shown in NZD
Auckland 1-3 working days FREE delivery
North Island 2-3 working days FREE delivery
South Island 3 working days FREE delivery
Australia 3-10 working days $28
Rest of the World   3-10 working days $35

Your jewellery will be gift wrapped and sent to you in a lovely Zoe and Morgan box.

International orders may be subject to local taxes or duties which are the responsibility of the customer.

We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Please note that if you have a non-delivery arrangement with the courier company we are not liable for the loss, damage or destruction to the goods. It is the responsibility of the customer to make sure the package is delievered to the correct address and signed for by the customer as it is the customers personal custody once it has left the Zoe and Morgan premises.


Returns Policy

We want you to love your Zoe and Morgan jewellery! But if for any reason you are unhappy with your purchase we are happy to offer a full refund or exchange providing you send it back to us within 14 days of receipt.

Please Note:

  • All items returned must be unworn and undamaged.
  • For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.
  • Exchanges are possible if the item is available. Please note that Zoe and Morgan cannot refund delivery cost or any international tax or duties paid on non-faulty exchanged items.

To arrange a return please email [email protected] quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement.

Any item(s) being returned must be returned in their original Zoe and Morgan packaging. Please pack the item carefully and we recommend that you use a secure and tracked service for your own protection.

Please send items for return to:

Attention: Repairs
Zoe and Morgan
City Works Depot, Shed 2, Studio 6C
90 Wellesley St West
Auckland 1010
New Zealand

The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit. Any item returned after the stated time period will only be refunded at our discretion.

Sale items are non-refundable and non-returnable unless found faulty within 7 days of receipt.

If you have any queries regarding our returns policy, please send an email to [email protected] or you can call us on +64 (0)9 366 3073


Payment Policy

We accept all major types of credit card - Visa and Mastercard. The name that will appear on your statement will be Decorative Distributions, sole importers of Zoe and Morgan.

We take all reasonable care to make our website 100% secure. All credit card transactions on this website are processed using DPS, one of New Zealand's leading online payment systems.

At Zoe and Morgan we do not hold any of your credit card details. However in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

If shopping as an overseas customer - The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit/debit card company.

We reserve the right to cancel orders upon review. 


Legal Disclaimer

The author assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. The author shall be held harmless for any and all liability claims against the author for material or intangible damage arising from the use or non-use of the information provided, or from the use of defective and incomplete information unless the author's intentional or grossly negligent fault is proven. All content is subject to change without notice and is non-binding. The author expressly reserves the right to modify, supplement or delete parts of the pages or the entire content without prior advance notice, or to suspend or terminate publication.

With respect to direct or indirect referrals to third-party Internet pages ("links") outside the author's area of responsibility, liability would come into force only if the author were aware of the content and if he/she were reasonably and technically able to prevent the use of illegal content. The author therefore expressly declares that the respective linked pages were free from illegal content at the time the links were placed. The author has no influence whatsoever on the current or future design or on the content of the linked/connected pages. Therefore, the author shall be exculpated from any damages arising from the content of any linked/connected pages that have been modified since the link has been placed. This applies to any links and referrals placed within the company's Internet content as well as to postings or messages to guestbooks, discussion boards and mailing lists set up by the author.

Solely the provider of the page linked to shall be liable for illegal, defective or incomplete content and particularly for damage arising from the use or non-use of such information; the provider of the page merely linking to the respective publication shall not be held liable for any such damage.

The author endeavors to respect the copyright of any graphics, audio files, video sequences and texts used in all publications, to use self-created graphics, audio files, video sequences and texts, or to make use of royalty-free graphics, audio files, video sequences and texts. Any brands and trademarks named in the Internet content that may be protected by third-party rights are fully subject to the provisions of the currently applicable trademark law and the possessory rights of the respective registered owner. The simple mention shall not be interpreted as such that brands are not protected by third-party rights. The author retains the copyright for any published objects that have been created by the author. The duplication or use of such graphics, audio files, video sequences and texts in other electronic or print publications is not permitted without the author's express approval.

All payments on zoeandmorgan.com are processed via a BNZ payment fulfillment service. Zoe and Morgan ltd assumes no liability whatsoever for the availability and functionality of this service. Zoe and Morgan ltd assumes no liability for any financial loss caused by the use of BNZ payment service. BNZ complies with the Electronic Commerce Directive. The following applies to all transactions that are carried out with BNZ electronically.

This disclaimer shall be regarded as part of the Internet publication from which you were referred. If any sections or individual formulations of this text do not or no longer correspond to current law, either in part or completely, the content and validity of the remaining provisions shall remain unaffected.