How can we help you?

Delivery

When can I expect my delivery?

We are delighted you are ordering with us. We will dispatch your order as soon as possible.


- CHRISTMAS DELIVERY CUT-OFF DATES -

Please keep in mind there may be delays with deliveries prior to Christmas, and these timeframes are not guaranteed.

Please place your online orders before the following dates, and allow an extra two working days for deliveries to rural addresses.


New Zealand - Midnight, Thursday 17 December

Australia - Monday 7 December

South Pacific, Asia, North America, UK and Europe - Friday 4 December

Rest of world - Wednesday 2 December


Click & Collect orders must be placed before 10am, and collected before 2pm on Thursday 24 December.


- SHIPPING TIMEFRAMES -

For NZ deliveries, allow two working days for delivery in the North Island and three working days in the South Island.

International delivery time varies depending on the country but usually takes between 3-10 working days.

Please be aware that all deliveries will require a signature – so bear this in mind when giving your delivery address (home or work).


Auckland, 1-3 working days, FREE delivery

North Island, 2-3 working days, FREE delivery

South Island, 3 working days, FREE delivery

Australia, 3-10 working days, $20 or FREE for orders over $300

Rest of the World, 3-10 working days, $30 or FREE for orders over $500


Please note delivery times may vary during sale times due to high demand.



We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Please note that if you have a non-delivery arrangement with the courier company we are not liable for the loss, damage or destruction to the goods. It is the responsibility of the customer to make sure the package is delivered to the correct address and signed for by the customer as it is the customers personal custody once it has left the Zoe and Morgan premises.