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Delivery

We will endeavor to dispatch your order on the day you place it - subject to payment and stock availability. Please be aware that all deliveries will require a signature – so bear this in mind when giving your delivery address (home or work). For UK deliveries, we use Royal Mail Special Delivery service, guaranteed by 1pm the next day. For international deliveries, we use CSM Couriers.

RegionDelivery ScheduleAll Prices shown in GBP
Collect in store   FREE
UK Delivery
We use Royal Mail ‘Special Delivery’ Service.
1-3 working days £9.00
UK Delivery
We use Royal Mail ‘Signed For’ Service.
1-3 working days £5.00
Europe Delivery
We use Royal Mail ‘International Signed For’.
3-5 working days £10.00
International Delivery
We use Royal Mail ‘International Signed For’.
3-7 working days £15.00
European Courier Service 2-3 working days £30.00
International Courier Service 3-5 working days £50.00

Any import duties, sales taxes or other import costs, incurred at the point of entry into the destination country are the responsibility of the customer.

Items being sold online should be available in stock, but if an item has just sold out we will notify you of this and inform you by email of the delivery time (this can take up to 8 weeks if it has to be re-ordered and made especially for you.)

We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

 

Terms and Conditions

Welcome to Zoe & Morgan’s website terms and conditions for use. These terms and conditions apply to the use of this website at www.zoeandmorgan.com by accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.

 

Privacy Policy

Your privacy is important to us here at Zoe and Morgan and we will do our best to make your experience on our website a safe and happy one.

The zoeandmorgan.com website operates in accordance with the Data Protection Act 1998.

We respect the privacy of our online customers and are committed to preserving the privacy of all visits to www.zoeandmorgan.com.

Any information you provide us with will be securely protected and managed in line with the Data Protection Act. By browsing and shopping on zoeandmorgan’s website you are accepting and complying with the regulations outlined in the Privacy and Cookie Policy and in our Terms and Conditions.

 

Cookies

If you wish to disable cookies you will need to do this by changing your website browser settings which are normally found under the tools or privacy tabs in your browser menu. Please note that disabling cookies may reduce the performance of our website on your computer.

Our website uses internet cookies. A “cookie” is a small data file stored by your web browser on your computer’s hard drive used to improve the speed at which it can access pages of our website, overall giving you a better browsing experience. They also allow us to monitor website traffic and to personalise the content of our website for you.

For more detailed information about cookies please visit www.allaboutcookies.org.

Should you wish to set up your computer to not store cookies from our website or any other, it is possible to change the settings on your web browser. Please note that disabling cookies may reduce the performance of our website on your computer.

 

Information That We Collect From You

When you visit, browser or order products on www.zoeandmorgan.com you may be asked to provide certain information about yourself including your name and surname, email address, billing/delivery addresses, contact details and credit/debit card information.

Some cookies collect information about browsing and purchasing behaviour by people who access our website via the same computer or device. This includes information on the pages you have viewed, what products you added to your basket or purchased and generally how you navigated around our site. Please note that we do not use cookies to collect or record information on user’s name, address or other contact details.

We may also collect information about your usage of our website as information about you from messages you post to our website and emails and letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

 

Use Of Your Information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. If you have purchased from our site and opted to receive information on company news, our products and promotions, but would now like us to stop sending you this information please either:

  • Click the unsubscribe link on your latest newsletter e-mail received from us
  • Contact us by email at [email protected]

If any of your details have changed please email us your updated details on [email protected]

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. When you shop on this website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Zoe and Morgan Ltd.products which are relevant to your browsing history when you visit other websites.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.

We hope you enjoy your experience on zoeandmorgan.com and we always welcome any feedback or queries you may have. You can contact us anytime on [email protected], or by phone on +44 207 586 7419

 

Payment

We accept all major types of credit card (MasterCard, Solo, Switch Maestro, Visa, Visa Debit & Delta and Visa Electron). We take all reasonable care to make our website 100% secure. All credit card transactions on this website are processed using Sage pay, a secure trading online payment gateway that encrypts your details in a secure host environment.

At Zoe & Morgan, we do not hold any of your credit card details. However in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

Additional Payment Information for Overseas Customers

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit/debit card company.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. At all times where we disclose your information, please be assured it will remain secure.

3-D Secure is a credit and debit card authorisation program, implemented by Visa and MasterCard, to help reduce fraudulent purchases by verifying purchaser identity during online transactions. Put simply, 3-D Secure is the Internet equivalent of Chip & PIN at Point-of-Sale.

 

Prices

Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£ GBP).

 

Returns Policy

We want you to love your Zoe & Morgan jewellery. If for any reason you are unhappy with your purchase we are happy to offer a full refund or exchange providing you send it back to us within 14 days of receipt.

Please Note:
All items returned must be unworn and undamaged.
For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.
We are not able to accept refunds on any of our solid gold made to order pieces, unless they are faulty.

Exchanges are possible if the item is available. Please note that Zoe & Morgan cannot refund postage and packaging charges, nor will we refund any sales tax or duties payable on orders outside of the EU. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).

To arrange a return please email [email protected] quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement. We will then issue you a Return Authorisation Code (RAC). Any item(s) being returned must be returned in their original Zoe & Morgan packaging. Please pack the item carefully and state the RAC clearly on the external packaging. We recommend that you use a recorded delivery service, such as Royal Mail Special Delivery, for your own protection.

Please send items for return to our London Postal address: Zoe and Morgan Ltd, 48 Chalcot Road, NW1 8LS, London, UK The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at our discretion.

Sale items are non-refundable and non-returnable.

If you have any queries regarding our returns policy, please send an email to [email protected] or you can call us on +44 (0) 207 586 7419

 

Customer Service

If you wish to check on the status of an order or to verify shipment, please send us an email to [email protected] or you can call us on +44 (0) 207 586 7419. A member of the Zoe & Morgan team will be on hand to assist you from 10am to 6pm Monday to Friday (Excluding all bank holidays and public holidays).

 

Security

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

 

Unsubscribe

Our website gives users the option for their information to be removed from our database so not receive future communications or to no longer receive newsletter messages. You can also send an email to [email protected]

 

Updating Contact Information

If you wish to update any of your contact information please email us at [email protected]

 

Legal Disclaimer

The author assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. The author shall be held harmless for any and all liability claims against the author for material or intangible damage arising from the use or non-use of the information provided, or from the use of defective and incomplete information unless the author's intentional or grossly negligent fault is proven. All content is subject to change without notice and is non-binding. The author expressly reserves the right to modify, supplement or delete parts of the pages or the entire content without prior advance notice, or to suspend or terminate publication.

With respect to direct or indirect referrals to third-party Internet pages ("links") outside the author's area of responsibility, liability would come into force only if the author were aware of the content and if he/she were reasonably and technically able to prevent the use of illegal content. The author therefore expressly declares that the respective linked pages were free from illegal content at the time the links were placed. The author has no influence whatsoever on the current or future design or on the content of the linked/connected pages. Therefore, the author shall be exculpated from any damages arising from the content of any linked/connected pages that have been modified since the link has been placed. This applies to any links and referrals placed within the company's Internet content as well as to postings or messages to guestbooks, discussion boards and mailing lists set up by the author.

Solely the provider of the page linked to shall be liable for illegal, defective or incomplete content and particularly for damage arising from the use or non-use of such information; the provider of the page merely linking to the respective publication shall not be held liable for any such damage.

The author endeavors to respect the copyright of any graphics, audio files, video sequences and texts used in all publications, to use self-created graphics, audio files, video sequences and texts, or to make use of royalty-free graphics, audio files, video sequences and texts. Any brands and trademarks named in the Internet content that may be protected by third-party rights are fully subject to the provisions of the currently applicable trademark law and the possessory rights of the respective registered owner. The simple mention shall not be interpreted as such that brands are not protected by third-party rights. The author retains the copyright for any published objects that have been created by the author. The duplication or use of such graphics, audio files, video sequences and texts in other electronic or print publications is not permitted without the author's express approval. All payments on zoeandmorgan.com are processed via a Lloyds Bank payment fulfillment service. Zoe and Morgan Ltd assumes no liability whatsoever for the availability and functionality of this service. Zoe and Morgan Ltd assumes no liability for any financial loss caused by the use of Lloyds Bank payment service. Lloyds complies with the Electronic Commerce Directive. The following applies to all transactions that are carried out with Lloyds electronically.

This disclaimer shall be regarded as part of the Internet publication from which you were referred. If any sections or individual formulations of this text do not or no longer correspond to current law, either in part or completely, the content and validity of the remaining provisions shall remain unaffected.

 

Feedback

We would love to have your feedback on any aspect of our site and service. Just send us an email at [email protected]

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