How can we help you?

When can I expect my delivery?

We are delighted you are ordering with us. We will dispatch your order as soon as possible.


- CHRISTMAS DELIVERY CUT-OFF DATES -

Please keep in mind there may be delays with deliveries prior to Christmas, and these timeframes are not guaranteed.

Please place your online orders before the following dates, and allow an extra two working days for deliveries to rural addresses.


United Kingdom - Midnight, Sunday 20 December

Europe - Wednesday 16 December

Rest of world - Monday 14 December


Click & Collect orders must be placed before 10am, and collected before 3pm on Wednesday 23 December.


- SHIPPING TIMEFRAMES -

In the UK deliveries are sent by UK Mail and will take 1 - 3 working days.


Next working day deliveries are sent by Royal Mail Special Delivery Guaranteed by 1pm, and will be delivered the next working day.

Please note that your order must be placed before 2pm to receive this service.


International deliveries vary depending on the location, please email us on [email protected] for more details.


We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Please note that if you have a non-delivery arrangement with the courier company we are not liable for the loss, damage or destruction to the goods. It is the responsibility of the customer to make sure the package is delivered to the correct address and signed for by the customer as it is the customer's personal custody once it has left the Zoe & Morgan premises.