How can we help you?

Replacements and Repairs

Can you re-plate my 22k gold jewellery?

Yes we can. Please bring your Zoe & Morgan jewellery into the store so we can provide a quote as this will vary depending on the size of your piece. We are also able to plate your 925 Sterling Silver Zoe & Morgan jewellery with 22k Gold Plate if you wish. Please bring your item into the store for a quote.

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Can you clean my jewellery for me?

Yes we can, bring your Zoe and Morgan jewellery into one of our showrooms and we will be more than happy to do this - free of charge. 
 Take a look at our Jewellery Care tips here.

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Product Warranty

All Zoe and Morgan items come with a 3 month manufacturers warranty. We will repair any manufacturing fault within 3 months of purchase, at no cost. Proof of purchase is required. Manufacturing faults include broken necklace clasps, earring fitting (hoop or post)

. Manufacturing faults do not include general wear and tear or customer dam...

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Can I get my ring resized?

Yes you can, depending on the rings design and the difference in size you need. If your ring is 22k gold plated, please note that there will be a longer turnaround time for the alteration. Your ring will be resized and then will need to be re-plated. Please visit or call one of our showrooms, or email [email protected] for a quote....

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Can I get the length of my necklace changed?

Yes you can, depending on the style of the necklace. You are able to shorten or lengthen the chain. 
 Please visit or call one of our showrooms, or email [email protected] for a quote. Please note we are only able to adjust Zoe and Morgan necklaces.

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Can you repair my jewellery?

Yes we can, for any repairs please visit or call one of our showrooms, or email [email protected] for a quote. Please note we are only able to repair Zoe and Morgan jewellery.

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I’ve lost an earring! Can I buy a replacement?

Yes you can. We have a limited range of single earrings, and earring fittings available. Please call or visit one of our showrooms to purchase.

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