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Returns & Exchanges

What is your returns policy?


We understand our stores are not open if you wish to return your jewellery. Please email us with your request so we can organise processing this for you once we are open again.

We want you to love your Zoe & Morgan jewellery! But if for any reason you are unhappy with your purchase we are happy to offer a full refund or exchange providing you send it back to us within 14 days of receipt.

Please Note:

  • - All items returned must be unworn/ not tried on and undamaged.
  • - We do not accept exchanges or returns on bespoke items, or pieces that have been resized or altered.
  • - Unfortunately we do not accept returns or exchanges on sale items.
  • - For hygiene reasons, we are not able to accept returns, or exchanges on earrings unless they are faulty.
  • - Exchanges are possible if the item is available.
  • - Zoe & Morgan cannot refund delivery cost or any international tax or duties paid on non-faulty exchanged items.

To arrange a return please email [email protected] quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement.

Any item(s) being returned must be returned in their original Zoe and Morgan packaging. Please pack the item carefully and we recommend that you use a secure and tracked service for your own protection.

Please send items for return to:

Zoe and Morgan (Returns)
8A Saints Road 
Notting Hill 
London, United Kingdom
W11 1HH

The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit. Any item returned after the stated time period will only be refunded at our discretion.

Please note, Zoe & Morgan accept returns or exchanges for items purchased from our showrooms or webstore only. If you purchased through one of our stockists, you will need to contact them directly and adhere to their returns or exchanges policy.