How can we help you?

What is your returns policy?

We want you to love your Zoe and Morgan jewellery! But if for any reason you are unhappy with your purchase we are happy to offer a full refund or exchange providing you send it back to us within 14 days of receipt.

Please Note:

  • All items returned must be unworn/ not tried on and undamaged.
  • Unfortunately we do not accept returns or exchanges on sale items.
  • For hygiene reasons, we are not able to accept returns, or exchanges on earrings unless they are faulty.
  • Exchanges are possible if the item is available. Please note that Zoe & Morgan cannot refund delivery cost or any international tax or duties paid on non-faulty exchanged items.

To arrange a return please email [email protected] quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement.

Any item(s) being returned must be returned in their original Zoe and Morgan packaging. Please pack the item carefully and we recommend that you use a secure and tracked service for your own protection.

Please send items for return to:

Zoe and Morgan (Returns)
8A Saints Road 
Notting Hill 
London, United Kingdom
W11 1HH

The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit. Any item returned after the stated time period will only be refunded at our discretion.