Provided the order has not yet been shipped then yes, feel free to give us a call or email and we will happily assist you in any requests. firstname.lastname@example.org (UK and Europe orders) email@example.com (NZ and AUS orders)
What is your return policy?
We want you to love your Zoe and Morgan jewellery! But if for any reason you are unhappy with your purchase we are happy to offer a full refund, store credit or exchange providing you send it back to us within 14 days of receipt.
Where can I enter my gift voucher code?
For online purchases simply enter your unique gift voucher code at the checkout. Add your code at the Delivery Details step, there is an 'Apply Gift voucher' option on the right-hand side of the page.
Will my order be charged customs or import fees?
Depending on the value of your order, your goods could be liable for customs and/or import duties (including GST). These are charged once the parcel reaches its destination country. Any customs charges for a parcel must be paid by the person receiving the parcel.
As customs policies and import duties vary from country to country, and are constantly changing, unfortunately we cannot tell you what the cost may be. We recommend contacting the local customs office to determine what the current charges are before you order.
Please don’t hesitate to contact us for any questions or queries that you may have.