As soon as your order has been dispatched we will send you an email to confirm that it's on the way.
If your parcel is taking a little longer than it should be, please get in touch with the courier as they will be able to follow up on your parcel for you.

For more information please call us on 09 366 3073 or email hello@zoeandmorgan.com

Auckland: 1 - 3 working days - $6 or FREE delivery for orders over $100
North Island: 2 - 3 working days - $6 or FREE delivery for orders over $100
South Island: 3 working days - $6 or FREE delivery for orders over $100
Australia: 3 - 10 working days - $25 or FREE for orders over $300
Rest of the World: 3 - 10 working days - $50 or FREE for orders over $500

For NZ deliveries, allow two working days for delivery in the North Island and three working days in the South Island.
International delivery time varies depending on the country but usually takes between 3-10 working days.

Please be aware all deliveries will require a signature – bear this in mind when giving your delivery address (home or work).
Products shipped to other countries may be subject to that country's Taxes and/or Duties. You will be responsible for paying such Taxes and Duties.

Returning items to Zoë & Morgan are at the cost of the sender. We are not responsible for any postage fees for items returning to our showrooms.

We are delighted you are ordering with us. We will dispatch your order as soon as possible.

Please note delivery times may vary during sale times due to high demand. Our team hand pick and pack your order ready for courier collection. Please expect a delay of up to 7 working days for delivery.

For NZ deliveries, allow two working days for delivery in the North Island and three working days in the South Island.
International delivery time varies depending on the country but usually takes between 3 - 10 working days.

Please be aware that all deliveries will require a signature – so bear this in mind when giving your delivery address (home or work).

Auckland: 1 - 3 working days - FREE delivery for orders over $100
North Island: 2 - 3 working days - FREE delivery for orders over $100
South Island: 3 working days - FREE delivery for orders over $100
Australia: 3 - 10 working days - $25 or FREE for orders over $300
Rest of the World: 3 - 10 working days - $50 or FREE for orders over $500

We are not liable for damage incurred to goods in transit or for non-delivery. You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Please note that if you have a non-delivery arrangement with the courier company we are not liable for the loss, damage or destruction to the goods. It is the responsibility of the customer to make sure the package is delivered to the correct address and signed for by the customer as it is the customers personal custody once it has left the Zoë & Morgan premises.

We want you to love your Zoë & Morgan jewellery! But if for any reason you are unhappy with your purchase, we are happy to offer a full refund, store credit, or exchange, provided you send it back to us within 21 days of receipt.

Please Note:
- All items returned must be unworn/not tried on and undamaged in the original packaging.
- We do not accept exchanges or returns on bespoke/made-to-order items, or pieces that have been resized or altered.
- Unfortunately, we do not accept returns or exchanges on items purchased during our Gratitude events or as advertised final sale/last chance pieces.
- For hygiene reasons, we are not able to accept returns or exchanges on earrings unless they are faulty.
- Exchanges are possible if the item is available.
- Zoë & Morgan cannot refund delivery cost or any international tax or duties paid on non-faulty exchanged items.
- Once an item has been exchanged for a new size or item, it cannot undergo further exchanges.

To start your exchange/return process please email hello@zoeandmorgan.com

Please send items for return to:
Zoe & Morgan (Returns)
Studio 6C
City Works Depot
90 Wellesley St West
Auckland 1010
New Zealand

The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit. Any item returned after the stated time period will only be refunded at our discretion.

Please contact us on hello@zoeandmorgan.com if you would like to return a piece of jewellery.

Items need to be packed in their original box and sent to:
Zoe & Morgan (Returns)
City Works Depot
Shed 6C, 90 Wellesley Street
Auckland 1010

Download our Returns Form

Please note, Zoë & Morgan accept returns or exchanges for items purchased from our showrooms or webstore only. If you purchased through one of our stockists, you will need to contact them directly and adhere to their returns or exchanges policy.

Unfortunately we do not accept any returns or provide exchanges (including exchanging ring sizes, gemstone colours or amending incorrect orders) on sale items.
Please choose carefully and love your new piece of jewellery.

We are happy to issue a refund on your piece of jewellery, within 21 days of purchase.
Items should be returned in their original packaging.

We will issue your refund, once the item has been received. Instore refunds will only be issued via the original payment method and in the original purchaser’s name. For refunds on online orders and PayPal your refund will be issued via the same payment method.

All Zoë & Morgan items come with a manufacturer's warranty. In the unlikely event of any manufacturing fault within the specified warranty period, we will promptly repair your item at no cost. Proof of purchase is required.

- Contemporary items (Sterling Silver & 22k Gold Vermeil items): Warranty timeframe of 6 months.
- Solid 9k/18k Gold items priced over $2,200: Warranty timeframe of 2 years.
- Solid 9k/18k Gold items under $2,200: A warranty period of 1 year.
- Bespoke items: Warranty timeframe of 2 years.

Any items brought in for repair after these timeframes will incur a jewellers fee.

Manufacturing faults include broken necklace clasps, earring fitting (hoop or post).

Manufacturing faults do not include general wear and tear or customer damage – this includes:
- Jewellery that has oxidised/tarished from being worn.
- Rings that have been bent out of shape.
- Chipped, cracked or broken gemstones or pearls.
- Broken chains.

Yes we can, for any repairs please visit or call one of our showrooms, or email hello@zoeandmorgan.com for a quote.

Please note we are only able to repair Zoë & Morgan jewellery.

Yes you can, depending on the style of the necklace. You are able to shorten or lengthen the chain. 

Please visit or call one of our showrooms, or email hello@zoeandmorgan.com for a quote.
Please note we are only able to adjust Zoë & Morgan necklaces.

Yes you can, depending on the rings design and the difference in size you need.
If your ring is 22k gold vermeil, please note that there will be a longer turnaround time for the alteration. Your ring will be resized and then will need to be re-plated.

Please visit or call one of our showrooms, or email hello@zoeandmorgan.com for a quote.

Please note we are only able to resize Zoë & Morgan rings.

Yes we can. Please bring your Zoë & Morgan jewellery into the store so we can provide a quote as this will vary depending on the size of your piece.

We are also able to plate your 925 Sterling Silver Zoë & Morgan jewellery with 22k Gold Vermeil if you wish. Please bring your item instore for a quote.

Yes we can, bring your Zoë & Morgan jewellery into one of our showrooms and we will be more than happy to do this - free of charge. 

Take a look at our Jewellery Care tips here.

Please note, Zoë & Morgan accepts replacements and repairs for items purchased from our showrooms or webstore only. If you have purchased a Zoë & Morgan item through one of our stockists and require a replacement or repair, you will need to enquire with the original stockist where the purchase was made.

Yes you can. We have a limited range of single earrings, and earring fittings available, please call or visit one of our showrooms.

We understand that the loss and/or theft of your jewellery can be upsetting – jewellery can hold a lot of special memories.
We hope we can help make the replacement process as easy as possible for you.
Please email hello@zoeandmorgan.com for more information.

Provided the order has not yet been shipped then yes, feel free to give us a call or email and we will happily assist you in any requests.

For NZ and Australia orders email: hello@zoeandmorgan.com

For UK and Europe orders email: shopuk@zoeandmorgan.com

Yes we do! We love to make sure gifts are wrapped beautifully.

If you would like to include a personal message please add this at checkout, or alternatively contact us via email or phone.

Depending on the value of your order, your goods could be liable for customs and/or import duties (including GST). These are charged once the parcel reaches its destination country. Any customs charges for a parcel must be paid by the person receiving the parcel.

As customs policies and import duties vary from country to country, and are constantly changing, unfortunately we cannot tell you what the cost may be.
We recommend contacting the local customs office to determine what the current charges are before you order.

Lucky you! You can use your gift voucher in one of our stores, or online.

For online purchases simply enter your unique gift voucher code at the checkout.
If you are shopping in-store please bring your voucher with you. If you're unsure of the code or need assistance, please contact us.

Please treat your gift voucher just like cash as they are unable to be replaced or redeemed for cash unless the amount remaining is less than $10.

Our vouchers also don't have an expiry date unless specified so you're able to choose the perfect piece of jewellery in your own time.

If you're online shopping in a currency other than $NZD your gift voucher will be converted to the currency of the country you are in.

Provided the order has not yet been shipped then yes, feel free to give us a call or email and we will happily change your delivery or billing address.

If your parcel has been picked up for delivery you will need to get in touch with the courier company and organise a redeliver of your parcel.

100% rest assured that all your payment information is secure. No information is kept or can be accessed on the Zoë & Morgan website.

We have discovered some websites that 'stock' Zoë & Morgan jewellery and other well-known brands, at very discounted prices. These are fraudulent websites.

Please ensure you only purchase from our official website zoeandmorgan.com or verified Zoë & Morgan stockists - a full list of our stockists can be found here.

If you have purchased from a fraudulent website like this, please contact your bank immediately.

Planning a trip overseas is the perfect opportunity to purchase your jewellery duty free.

To be eligible for duty free shopping:
- The purchaser must be the person travelling;
- Items must be collected when departing New Zealand from The Collection Point at Auckland International Airport;
- The RRP of your jewellery must be over $5,000 (NZD); and
- A processing fee of $350+gst (NZD) will be charged in addition to your jewellery purchase.
Please check the customs allowances of your destination to confirm any entry limitations or requirements.

Please contact us to discuss your duty free purchase.

Please see our product care guide for the best way to clean your jewellery.

We believe that jewellery is precious and should be made from quality materials that will stand the test of time.
Our contemporary line is made from 925 sterling silver and plated in-house in 22k gold vermeil.
Our fine collection is made from 9k and 18k gold. We also use platinum when requested.

For more information visit our Ethics & Sustainability page.

Ring sizes are a precise and often trick measurement to get completely right. If you're investing in a fine ring we would recommend coming to see us in our shop.

If you're unable to, a local jeweller is usually willing to oblige and take your ring size for you. For our sterling silver and 22k gold vermeil collection, the sizes are small, medium and large.

Generally the small will fit your third finger, the medium your second and large your first.
Naturally this varies from hand to hand, but between those three sizes you will generally find one that fits.

If you'd like to know more specific dates and details of when you might be able to buy the piece of jewellery, please email or call us.
As the jewellery is all hand made, times may vary for an item to return to stock.

Each stone is hand cut making each stone truly unique, with their own subtle shade of colour and naturally occurring inclusions.

We believe in the quality and value of stones, their healing properties and spiritual meanings.

There is a huge variety of stones we use, details of these can be found on each product page, according to the piece of jewellery.

If you have a specific stone that you would like to use please do contact us.