We want you to love your Zoë & Morgan jewellery! But if for any reason you are unhappy with your purchase, we are happy to offer a full refund, store credit, or exchange, provided you send it back to us within 21 days of receipt.

We offer an extended exchange period for gifts purchased from 1 December 2024. These can be exchanged until 31 January 2025.

Please Note:
- All items returned must be unworn/not tried on and undamaged in the original packaging.
- We do not accept exchanges or returns on bespoke/made-to-order items, or pieces that have been resized or altered.
- We do not accept returns or exchanges on items purchased during our Gratitude Sale events or as advertised final sale/last chance pieces.
- For hygiene reasons, we are not able to accept returns or exchanges on earrings unless they are faulty.
- Exchanges are possible if the item is available.
- Zoë & Morgan cannot refund delivery cost or any international tax or duties paid on non-faulty exchanged items.
- Once an item has been exchanged for a new size or item, it cannot undergo further exchanges.

To start your exchange/return process please email hello@zoeandmorgan.com

Please send items for return to:
Zoe & Morgan (Returns)
Studio 6C
City Works Depot
90 Wellesley St West
Auckland 1010
New Zealand

The item is your responsibility until it reaches us therefore we cannot accept responsibility for any items lost or stolen in transit. Any item returned after the stated time period will only be refunded at our discretion.

Please contact us on hello@zoeandmorgan.com if you would like to return a piece of jewellery.

Items need to be packed in their original box and sent to:
Zoe & Morgan (Returns)
City Works Depot
Shed 6C, 90 Wellesley Street
Auckland 1010

Download our Returns Form

We do not accept returns or exchanges for items bought from our London showroom or UK website. If you made your purchase at the London store, please contact them directly to follow their returns and exchange policy.

Please note, Zoë & Morgan accept returns or exchanges for items purchased from our showrooms or website only. If you purchased through one of our stockists, you will need to contact them directly and adhere to their returns or exchanges policy.

Unfortunately we do not accept any returns or provide exchanges (including exchanging ring sizes, gemstone colours or amending incorrect orders) on sale items.
Please choose carefully and love your new piece of jewellery.

We are happy to issue a refund on your piece of jewellery, within 21 days of purchase.
Items should be returned in their original packaging.

We will issue your refund, once the item has been received. Instore refunds will only be issued via the original payment method and in the original purchaser’s name. For refunds on online orders and PayPal your refund will be issued via the same payment method.